Grievance Redressal
If something has gone wrong, we would rather hear it from you than read it somewhere else. This page tells you exactly whom to write to and how long we are allowed to take.
Step 1 — talk to the team
Most problems are settled the same day.
- WhatsApp or call: +91 97299 91755, Monday to Saturday, 10am to 6pm IST
- Email: [email protected]
We acknowledge every complaint within 48 hours and give you a ticket reference.
Step 2 — the Grievance Officer
If you are not satisfied, escalate. Under the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology (Intermediary Guidelines) Rules, 2021, we are required to name an officer who must answer you.
- Grievance Officer: Satish Yadav, Director
- Email: [email protected] (write "Grievance" in the subject line)
- Address: Yash Retail And Services Pvt Ltd, Plot No-240, Royal Bhawani Enclave, Sohna Road, Gurugram, Haryana, India - 122102
The Grievance Officer must acknowledge your complaint within 48 hours and resolve it within one month of receipt. Those are the timelines the law sets, and we hold ourselves to them.
Step 3 — if we still cannot agree
You may approach the National Consumer Helpline on 1915, or the consumer commission with jurisdiction where you live. Using this page first does not take that right away from you, and we will not ask you to waive it.
What to send us
Your order number, what went wrong, and a photograph if the problem is visible. That is enough. You do not need a lawyer to complain to us.
Company details
- Legal name: Yash Retail And Services Pvt Ltd
- CIN: U72900HR2020PTC086634
- GSTIN: 06AABCY2351G1ZJ
Last updated 10 July 2026.